Privacy Policy for Silkworm Store

Effective Date: [Insert Date]

At Silkworm Store, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information, especially in relation to your interactions with us via WhatsApp and our website (https://silkwormstore.co.uk).

1. Information We Collect

We may collect and process the following information:

  • Your name, email address, phone number, and delivery address when you place an order or contact us.
  • WhatsApp message content (limited to communication between you and our business).
  • Usage data such as browser type, device type, IP address, and pages visited on our website.

2. How We Use Your Information

We use the information collected to:

  • Communicate with you via WhatsApp or email regarding orders, product support, or updates.
  • Fulfill and manage your orders.
  • Improve our website and customer experience.
  • Ensure security and compliance with legal obligations.

We will never sell or rent your personal information to third parties.

3. WhatsApp and Meta Integration

When you interact with us via WhatsApp, your data may be processed through the Meta (Facebook) Business Platform, in accordance with their own privacy policies. Meta may collect certain technical and usage information, which is governed by their Privacy Policy.

4. Data Retention

We retain your personal information only for as long as necessary to provide our services and meet legal requirements. You may request deletion of your data at any time.

5. Your Rights

You have the right to:

  • Access the data we hold about you.
  • Request correction or deletion of your data.
  • Withdraw consent to be contacted via WhatsApp.
  • Lodge a complaint with a supervisory authority.

To exercise any of these rights, contact us at: info@silkwormstore.co.uk

6. Cookies

Our website may use cookies for analytics and functional purposes. You can manage your cookie preferences in your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Silkworm Store

Email: info@silkwormstore.co.uk

Website: https://silkwormstore.co.uk