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Delivery help

Delivery help for livefood orders

Livefood delivery is time-sensitive, so this page keeps the key dispatch and parcel checks in one clean place.

Contact supportShop livefood

Helpful details

Delivery checks

Dispatch

When orders leave

Orders placed before the daily cut-off are prioritised for same-day dispatch where product stock, weather, and collection times allow.

  • Bank holidays can move dispatch windows.
  • Fresh livefood may be held during unsafe weather.
Tracking

If tracking pauses

Courier tracking can pause between depot scans. Check again after the next expected scan window.

  • Keep the tracking link handy.
  • Contact support if tracking and delivery timing look unsafe.
Arrival

When the parcel arrives

Open livefood promptly, check ventilation, and move feeders into the right storage setup.

  • Use the healthy arrival checklist.
  • Follow storage tips by feeder type.

Next step

Useful links

Arrival checksHealthy arrival checklistA quick inspection flow when livefood reaches your door.Live arrivalLive arrival guaranteeWhat to do if livefood arrives in poor condition.Storage tipsLivefood storage tipsKeep feeders fresh after delivery with simple storage checks.Silkworm Store helpContact Silkworm StoreOrder, delivery, subscription, and livefood support.