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Silkworm Store help

Contact Silkworm Store

Need help with an order, livefood care, subscriptions, or delivery? Send the clearest details you have and the team can pick it up quickly.

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Page details

Contact form and store details

Information

FREQUENTLY ASKED QUESTIONS

When will I receive my order?

We dispatch orders same day if the orders was placed Monday-Thursday and the cut-off point for same day dispatch is 1PM.

This may vary depending on what has been ordered, for example some orders for silkworms may be dispatched a day later if they are finishing a shedding (instar) cycle and this will be either noted on the item page or we will contact you via email with an update to this affect.

Where can I view my order receipt?

When an order is placed successfully you will receive a confirmation email with the full details of your order.

You can also view the details and status of your order through the ‘my account’ section of our website where all the details of your order and previous orders can be found. Simply login and proceed to ‘my account’ at the top of the page.

If ever you’re having difficulty with any aspect of your order feel free to contact us and we’ll do whatever we can to assist you!

How long after I receive my order of silkworm eggs will they hatch?

Silkworm eggs take between 7-10 days to hatch. We send full printed instructions with every order including a care guide and further instructions.

Will my silkworms spin a cocoon?

Yes, our silkworms will begin to spin a cocoon in the final instar. When they have spun their cocoon it will take around 2-3 weeks before they emerge as amazing little flightless moths! Please see our full silkworm guide section for full information.

How should I store mulberry chow?

Cooked/prepared mulberry chow should be stored in the fridge and will remain fresh for 1 month.

Powdered (uncooked) chow should be stored in a dark, cool place and will remain fresh for 1 year.

Helpful details

Before you contact us

Orders

For order help

Include your order number, delivery postcode, and the item you need help with.

  • Add the order email if different.
  • Mention any delivery date constraints.
Livefood

For health or arrival concerns

Clear photos and a short arrival timeline make livefood checks much faster.

  • Keep packaging until support replies.
  • Check the healthy arrival list first.
Care

For feeder advice

Tell us your animal, approximate size or age, current feeder, and feeding routine.

  • Use the size guide for a starting point.
  • Storage conditions affect feeder quality.

Next step

Useful links

Delivery helpDelivery help for livefood ordersDispatch, courier timing, and what to check when a parcel is delayed.Live arrivalLive arrival guaranteeWhat to do if livefood arrives in poor condition.Arrival checksHealthy arrival checklistA quick inspection flow when livefood reaches your door.Size guideFeeder size guideA smart livefood chooser with millimetre bands, animal-led recommendations, and current product options.
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