Covid-19 Updates and Information

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WE'RE OPEN!

We’re open and running as normal through this time, rest assured we’re working around the clock to keep your pets with their favourite live foods!

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DELIVERIES

We’ve made a temporary change to shipping days, currently we are dispatching orders only Monday to Thursday each week, to prevent any potential delays with Royal Mail from seeing parcels shipped on Fridays being held up over the weekend.

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EXPRESS DELIVERY

We’ve lowered our next day delivery price to £6.99

We know there may be some delays with Royal Mail so we’ve introduced a lower express delivery cost which is a next day service via courier. We know how important it is that your livefood arrives quickly, especially as the weather gets colder and hope that this temporary new cheaper next day option will help give the peace of mind through a difficult time.

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WE'RE HERE FOR YOU!

We know how difficult this time is for everyone, we want to assure you that we’re here to help make your pets food and nutritional needs something that doesnt add to your concerns, please rest assured that we’re going to stay open and you can contact us any time for anything you may need at all.

Purchases

We accept all major credit/debit cards via the secure Stripe payment service and also PayPal payment system, both are available at the checkout and you can choose whichever secure payment method you prefer when placing your order.

Returns

We have built our reputation on the quality of our livefood products and services. Unless there is something wrong with the order we do not accept returns however if ever an order is to arrive in anything other than great condition we will always replace it free of charge.

Delivery

Our standard delivery charge is £3.70 for Royal Mail First Class post and orders are dispatched same day if placed before 12 noon Mon-Fri to arrive within 2 days of dispatch, this is however subject to Royal Mail and not guaranteed. If there is any reason for a delay such as the breeding cycle meaning that a certain food is shedding or hatching we will contact you straight away to let you know when you can expect your order. Orders sent via Royal Mail First Class post generally arrive the following day but can take 2-3 days to arrive.

We also offer additional methods of shipping at the checkout such as recorded delivery, guaranteed next day delivery and international delivery. These options will be displayed at the checkout.

NEW CHILLED DELIVERY OPTION We now supply a cold delivery option, with this option your products will be sent in a temperature controlled polystyrene box with ice pack to ensure that your eggs stay cold so they can be refrigerated on arrival and hatched at your discretion. When hatching the eggs, they will take approximately 7 days once removed from the fridge. This option is a £7.99 additional charge and must be requested in advance so that we can arrange this for you.

EU and Worldwide delivery

We supply all of our products worldwide and shipping costs are automatically calculated at checkout. For any further information please contact our contact us page and drop us a message, we’ll be happy to help and get back to you very quickly.

 

Reference:

Many thanks to all who have aided in the creation of the website, web designers, researchers and photographers etc listed below in reference:
Mat from http://www.silkwormshop.com/
Peter M
Lewis M
Mirco C
Silvia C

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